Help

Frequently asked questions

The short answers. For step-by-step guides, see the help center.

General

What is MeGC?

A marketplace and a project workspace for construction. Clients post jobs and hire vendors; both sides then run the job - tasks, files, chat and milestone payments - in the same place.

Who is it for?

Homeowners and businesses who need building work done, and the contractors, trades and specialists who do it - from a single repair to a new build.

Which trades are covered?

Fourteen trades, from general construction, electrical and plumbing to landscaping, design and moving, with the services under each. Browse them from Find vendors or Find work in the menu.

Does it cost anything to join?

Signing up, posting a job and sending a bid are free. There is no subscription.

For clients

How do I post a job?

Sign in, open your dashboard and create a job under a project: the trade and service, what you need, your budget or rate, the dates and where it is. The AI assistant can draft the job with you.

How do I choose a vendor?

Vendors in that trade send bids with their price, milestones, start date and terms. Bids from vendors who meet everything you asked for are shown first. Compare them, message a bidder, and award the one you want.

Can I hire a vendor directly?

Yes. From a vendor's page you can send them a job directly; only they can bid on it.

What happens after I award a bid?

The bid's terms and milestones become the contract, and you fund the first milestone. The vendor joins your project, where the work, the files and the conversation live.

For vendors

What do I need to start bidding?

A business account, the trades and services you offer, and where you are based. To go live publicly you also verify your phone, pass an identity check and connect a payout account.

Which jobs can I bid on?

Jobs in the trades and services you sell. "Bid for you" lists the open jobs that fit you best - by service, place, skills and the credentials you hold.

Can my team work on the project?

Yes. Add staff from your Team page and give each a PIN or a password. They sign in on the team page and see only the projects you put them on.

When do I get paid?

Once the client approves a milestone and the escrow holding period since its payment has passed, its money is paid out to your payout account.

Payments & escrow

How does escrow work?

The client funds a milestone before the work on it starts. The money is held until the client approves that milestone, and is never paid to the vendor before that.

What if the client and vendor disagree?

Either side can open a dispute on the contract from the project's Payments page. The milestones it names are held - nobody can approve or pay them - and a support agent joins a conversation with both of you, then decides each one: released to the vendor, refunded to the client, or continued.

Can a milestone be refunded?

Yes, through a dispute: if support decides the work was not delivered, the milestone is refunded to the client's card in full. The Payments, refunds & disputes policy explains how it is decided.

Can we end a contract early?

Yes. If the work was settled outside MeGC or has stopped, either side can ask to close the contract - as completed or terminated - and it closes when the other side accepts. Milestones never funded are cancelled; a milestone holding money is approved or disputed first.

Which payment methods are accepted?

Card payments, processed by Stripe. Vendors are paid out through Stripe to their own bank account.

Account & security

Why do vendors verify their identity?

So clients know who they are hiring. The identity check is done by a verification partner; we keep the result, not your documents.

I forgot my password.

Use "Lost your password" on the sign-in form to get a reset link by email.

Can I use one account as both client and vendor?

A vendor account is a business account. If you also hire for your own projects, use a separate client account.

For suppliers

Who can join as a supplier?

Any business that sells building materials, fixtures, tools or equipment - a lumber yard, an electrical wholesaler, a tile shop, a manufacturer's distributor.

How do I get requests?

Pick the categories you supply. Every request for quotation a customer publishes in them appears in your dashboard, and you are told by email.

Do I have to quote everything on a request?

No. Quote the lines you can supply, in the quantity you have. The customer can accept part of a request from you and ask others for the rest.

What is the catalogue?

One shared list of products. List an item by its part number and your price; if the product is already there, that is all you type. Your quotes can then be drafted for you from your own prices.

How do I get paid?

You set the payment terms in your quote - for example 30% on order and 70% on delivery. Today the customer pays you directly and you record it on your invoices; payment through the site is coming, and you can already connect your payout account.

Does it cost anything?

Joining, listing your items and sending quotes are free.

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